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UK Mainland Delivery
Delivery and packaging is based on mainland UK shipments (excluding the Channel Islands) and are calculated on a weight basis.
All items are sent by Royal Mail Special Delivery as this provides the necessary cover on insurance and speed of delivery.
Orders need to be placed by 2pm for receipt the following day (this excludes Weekends, Bank and Public Holidays).
Please note that all deliveries require a signature, so ensure you make the necessary arrangements to effect this.
Orders to overseas destinations can be organised, please email or telephone to receive a price for this service.
Items despatched overseas will usually take 7-10 working days (depending on the delivery service used and the time of year eg Christmas). Please allow 21 days before contacting us if you have still not received your delivery so we can investigate the situation from our end.
Please telephone or contact us via email in the case of non-delivery within 72 hours of the expected delivery time having expired.
Payment by credit, debit card or Paypal is taken at the time of order. All transactions are via the Protx secure payment gateway which encrypts all your personal information whilst in transit. We do not hold any payment information relating to credit or debit cards.
Please see our Home Page for full details of all payment options.
All our prices are displayed in UK Pounds Sterling. Local taxes and duties outside the EU are the responsibility of the Customer in the country of destination.
You will receive email confirmation of your order.
We make every effort to ensure photography and descriptions are as accurate as possible. However slight differences in colours and textures on photographs may occur when viewed on different equipment.
We hope you will be absolutely delighted with your purchases but if any item is defective or damaged in transit then please advise within 24 hours of receipt in writing, by email, letter or by telephone the reason for the required return.
The products must be returned together with the original packaging within 7 days of purchase. All returns should be insured to the value paid, for their return passage (we are not liable for lost goods!).
Goods will either be exchanged or refunded, in part or in full.
Delivery costs are not refundable in the case of return of order or part thereof.
Please remember that any semi precious crystals supplied under the Fort Rocks brand are natural and raw stones and therefore it is entirely normal to see inclusions within them, which cannot be regarded as a faulty item.
Cancellation of Order
You have the right to cancel your order prior to shipment.
We will refund the total amount of the goods, less any costs incurred, within 30 days from the day on which we received your notification of cancellation in writing by email or by telephone notification during normal office hours [Mon to Fri 9.00am to 5.00pm].
Refunds for cancellations will be made via the same method of payment as used to place the order.
You have the right to return your order within 7 days of receiving the goods.
Fort Rocks Limited (trading also as Rebel Rocks), Arlescote Manor Barn, Arlescote nr BANBURY OX17 1DQ
We will refund the total amount of the goods, less any delivery and collection costs, within 30 days from the day on which we received your notification of cancellation in writing by email, letter or telephone notification during normal office hours [Mon to Fri 9.00am to 5.00pm].
Refunds for valid claims will be made via the same method of payment as used to place the order.When returning any goods, please ensure you provide details of (a) your name (b) your daytime telephone number (c) your order number (d) your reason for return.
All returns should be made together with the original packaging and insured for their return passage (we are not liable for lost goods!).
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged.
This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of Fort Rocks Limited (Rebel Rocks is a trading name of Fort Rocks Limited) ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.
Any contract for purchase with Fort Rocks Ltd will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. No other legal area will be considered. These terms and conditions do not affect your statutory rights as a consumer.
Our address for all purposes (other than Returns) is:
Fort Rocks Limited, Vectis House, Banbury Street, Kineton, WARWICK CV35 0JS
Tel: 08448 79 49 69
This privacy statement applies solely to information collected through this website.
1. Information Collection and Use
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will share the data we collect with our Suppliers solely for the purpose of fulfilling your order.
We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 under which we are registered. We will not sell, share, or rent this information to others other than as disclosed in this statement.
During the registration or ordering process we collect some or all of the following information:-
- Your name and address
- Your contact telephone numbers (to enable us to contact you regarding a query)
- Your e-mail address
We will confirm your personal details on our acknowledgement of order.
Registration is required to use our website. To speed up future purchases and avoid re-typing your details you may register with us and we will store your personal details securely with access protected by a user name and password. We send all new members a welcoming e-mail to verify Username and Password.
A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We do not use persistent Cookies which are stored on your computer, but we do use temporary 'per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your 'per session cookies' turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.
4. Log Files
We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.
5. Links to / from 3rd party websites
We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.