UK Mainland Delivery

Delivery and packaging is based on mainland UK shipments (excluding the Channel Islands) and are calculated on a weight basis. All items are sent by Royal Mail or by Royal Mail Special Delivery if requested. Royal Mail Special Delivery provides insurance up to £500 of value and is delivered by 1pm the following day. For Royal Mail Special Delivery orders need to be placed by 2pm for receipt the following day (this excludes Weekends, Bank and Public Holidays). Please note that all deliveries require a signature, so ensure you make the necessary arrangements to effect this.

Overseas Delivery

Orders to overseas destinations can be organised, please email or telephone to receive a price for this service. Items despatched overseas will usually take 7-10 working days (depending on the delivery service used and the time of year eg Christmas). Please allow 21 days before contacting us if you have still not received your delivery so we can investigate the situation from our end.

Non Delivery

Please telephone or contact us via email in the case of non-delivery within 72 hours of the expected delivery time having expired.

Payment

Payment can only be taken via PayPal. We do not hold any payment information.

Payment Options

Please see our Home Page for full details of all payment options.

Pricing

All our prices are displayed in UK Pounds Sterling. Local taxes and duties outside the EU are the responsibility of the Customer in the country of destination.

Order Confirmation

You will receive email confirmation of your order.

Trade Descriptions

We make every effort to ensure photography and descriptions are as accurate as possible. However slight differences in colours and textures on photographs may occur when viewed on different equipment.

Our Guarantee

We hope you will be absolutely delighted with your purchases but if any item is defective or damaged in transit then please advise within 24 hours of receipt in writing, by email, letter or by telephone the reason for the required return. The products must be returned together with the original packaging within 7 days of purchase. All returns should be insured to the value paid, for their return passage (we are not liable for lost goods!). Goods will either be exchanged or refunded, in part or in full. Delivery costs are not refundable in the case of return of order or part thereof. Please remember that any semi precious crystals supplied under the Rebel Rocks brand are natural and raw stones and therefore it is entirely normal to see inclusions within them, which cannot be regarded as a faulty item.

Cancellation of Order

You have the right to cancel your order prior to shipment. We will refund the total amount of the goods, less any costs incurred, within 30 days from the day on which we received your notification of cancellation in writing by email or by telephone notification during normal office hours [Mon to Fri 9.00am to 5.00pm]. Refunds for cancellations will be made via the same method of payment as used to place the order. Returns You have the right to return your order within 7 days of receiving the goods.

Returns

If you need to return or exchange items then please either telephone us on 01789 290905 or email us with your name, address, contact details and order ID, together with a reason for return. We will then arrange either an exchange, refund or credit once the item is returned to us.  Please note this must be in perfect condition.

RETURNS ADDRESS:-

Rebel Rocks Ltd., c/o The Limes, The Avenue, STRATFORD UPON AVON, Warwickshire CV37 0RH

We will refund the total amount of the goods, less any delivery and collection costs, within 30 days from the day on which we received your notification by email, letter or telephone during normal office hours [Mon to Fri 9.00am to 5.00pm]. Refunds for valid claims will be made via the same method of payment as used to place the order.

When returning any goods, please ensure you provide details of:-

  • your name
  • your daytime telephone number
  • your order number
  • your reason for return

All returns should be made together with the original packaging and insured for their return passage (we are not liable for lost goods!).

Copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the website are the property of Rebel Rocks Limited ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Law

Any contract for purchase with Rebel Rocks Ltd will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. No other legal area will be considered.

These terms and conditions do not affect your statutory rights as a consumer.